CCTV Policy

Updated: November 2024

Introduction

Posh Skin Clinic operates 24-hour closed-circuit television (CCTV) surveillance within its premises. This policy outlines how and why we use CCTV to ensure transparency, security, and compliance with legal requirements.

1. Purpose of CCTV Usage

Posh Skin Clinic uses CCTV for legitimate business purposes, including but not limited to:

  • Ensuring the health and safety of staff, customers, and visitors.

  • Acting as a deterrent against crime, including theft and property damage.

  • Assisting in the effective resolution of disputes.

  • Supporting investigations related to law enforcement and legal matters.

2. Information Collected

  • CCTV captures video footage only; no audio is recorded.

  • Cameras operate in waiting and reception areas only.

  • No CCTV cameras are installed in treatment rooms, bathrooms, toilets, or changing rooms.

  • Cameras are clearly visible to all customers and staff.

3. Access to CCTV Footage

CCTV footage is strictly controlled and accessed only by authorized personnel, including:

  • Posh Skin Clinic management and designated staff.

  • Law enforcement agencies when legally required.

  • External security professionals in case of criminal investigations.

Footage will not be shared with unauthorized parties unless legally obligated.

4. Requesting Access to CCTV Footage

Customers and staff may request access to personal data captured on CCTV footage by submitting a written request to Posh Skin Clinic’s Privacy Officer at [email protected].

Please note:

  • Access requests will be evaluated based on legal guidelines and privacy considerations.

  • Third-party images may be redacted to protect other individuals’ privacy.

  • In some cases, legal restrictions may prevent full disclosure of footage.

5. CCTV Data Security and Retention

  • All CCTV footage is securely stored on password-protected systems with restricted access logs.

  • Footage is retained for 30 days, after which it is automatically deleted unless:

    • A valid law enforcement request is made.

    • A customer or staff access request is under review.

6. CCTV Notice in Clinic

A CCTV usage notice is displayed in our clinic as follows:

Posh Skin Clinic operates 24-hour CCTV surveillance in waiting and reception areas for security purposes. CCTV is used to protect customers, staff, and visitors, and to assist with dispute resolution. By entering our premises, you acknowledge that CCTV footage may be recorded. For further details, refer to our Privacy Policy at www.poshclinic.co.uk/privacy-policy.

7. Contact Information for Enquiries

For any CCTV-related enquiries or complaints, please contact:

📍 Posh Skin Clinic
📍 33 Saint Georges Walk, Croydon, CR0 1YL
📞 020 8681 2121
✉️ [email protected]

For further details on how we handle your personal data, please refer to our Privacy Policy.